Data protection

At (“Workaway”) we consider the privacy of our visitors to be extremely important.
This Privacy Policy governs the manner in which Workaway collects, uses, maintains and discloses information collected from users (known as “Users”) of our website and mobile site (collectively known as “Sites”). This Privacy Policy applies to the Sites and all products and services offered by Workaway.

Personal identification information

Workaway collects information about you when you register for an account, update your profile, ask for customer support or subscribe to the newsletter.

Users may be asked for, as appropriate, name, email address, mailing address, telephone numbers, birth date, gender, photos, username, personal website URL, descriptions of your place, travel plans and other details you choose to make available. All members signing up for an account with Workaway must provide their full name as it appears on their passport or official identification.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain activities related to the Sites.

Non-personal identification information

We may collect non-personal identification information about Users devices whenever they interact with our Sites. Such information may include hardware model, operating system version, unique device identifiers, mobile network information and how User devices interact with our Sites.

Information about User location may be collected each time you access or use our Sites when you allow this information to be collected. Location-based services can be controlled by altering the settings of your Internet browser or mobile device. However, this may mean that certain parts of our Sites will not operate properly.

Like many other websites, Workaway makes use of log files. The information inside log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp and referring/exit pages. This information is used to administer the Sites, track User movement around the Sites, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.

Workaway uses web browser cookies to enhance User experience, to store information about User preferences, to record User-specific information on which pages Users access, for User's host or workawayer lists and to understand usage. Many web browsers are set to accept cookies by default. You can choose to set your browser to not allow browser cookies, however doing so may cause parts of our Sites to not operate properly.

How we use collected information

Workaway may collect and utilise Users personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.


  • To personalise User experience: We may use anonymous or aggregated information to understand how Users as a group utilise the services and resources provided on our Sites.


  • To improve our Sites: We may use feedback you provide to improve our products and services.


  • To send periodic emails: We may use your email address to communicate with you about services, technical announcements, security alerts, updates and to send support messages. If Users decide to opt-in to our mailing list, they will receive emails that may include Workaway news, updates, related product or service information, etc. If at any time Users would like to unsubscribe from receiving future emails, they may do so by contacting us via our Sites.


  • To protect the safety of Workaway Users and confirm Users’ identities. To keep the site safe and to mediate disputes we are able to monitor messages sent through our system, but we do not routinely monitor messages. We do apply certain automated filters to prevent abuse of our system. Messages are never shared to third parties.
  • To display Workaway volunteer's names to registered hosts.
  • To show Workaway volunteer's general position on a map if they have allowed location-based services through their browser or device. This map is only available to registered Users of the Sites.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, and data stored on our Sites.

Sensitive and private data exchange between the Sites and their Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent users personal identification information to others. We may share information with search engines so that the content you provide in feedback can be indexed.
We may use information about you to safeguard the security of our Sites, to protect Workaway and our Users or the public from illegal activities or harm. Also, if we are of the opinion that disclosure is reasonably necessary to adhere to any regulation, legal process, applicable law or requests originating from governments and to administer our “Terms and Conditions”

Type of service

It is accepted that Workaway is not an electronically supplied service, due to the considerable human involvement of our verification process as well as offering a 24h email support to clients.

Google Analytics

Workaway uses Google Analytics, a third-party web measurement tool.

Google Analytics places a cookie on your computer so that it can recognise your computer if you visit our Sites in the future. This cookie does not collect personal identifying information. Please review the Google Analytics privacy policy for more information:
Users who choose to disable Google Analytics will still have full access to the Sites.

Social Media tools and Third Party privacy policies

The Sites offer third party social sharing features which allow Users to share actions and information with other websites, the general public, User community and/or the third-party operating the third-party site. You should consult the respective privacy policies of the third-parties that provide these social sharing features for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.

The Sites use Google Maps in host profiles and in the “Meet up” feature. When you use Google Maps, you are subject to the Google privacy policy.

Your privacy preferences


  • Privacy Options: You can change your privacy settings and set the information you share with others by logging into your profile and selecting your “Privacy options” (located in “My account – Privacy settings”)
  • Account Info: You can update your profile or deactivate your account whenever you wish by logging in and choosing to edit your profile. N.B. Even after deactivating your account, certain information may be retained when required by law and to protect Workaway Users' safety.

Changes to this Privacy Policy

Workaway has the discretion to update this Privacy Policy at any time. When we do, we will revise the "last edited" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Get in touch with us

If you have any questions about this Privacy Policy, please contact us here.

Last edited: January 2018