At www.workaway.info ("Workaway") we consider the privacy of our visitors to be extremely important.
You can visit our Sites without disclosing any personal identifiable information about you.
Workaway collects information/Personal Data about you when you register for an account, provide information on your profile, add photos, update your profile, ask for customer support or subscribe to the newsletter.
When you register to use our Services by creating an Account, we will collect Personal Data as necessary to offer and fulfil the Services.
Depending on the Services, Users may be asked for, as appropriate, name, email address, mailing address, telephone numbers, birth date, gender, photos, username, personal website URL, descriptions of your place, travel plans, Facebook details, other social media account details and other details/ Identification information you choose to make available to establish an Account. All members signing up for an account with Workaway must provide their full name as it appears on their passport or official identification. We may require you to provide us with additional Personal Data as you use our Services.
For this process we engage jumio, a third party vendor that provides identity verification services. The verification process requires that users provide an identity document to jumio and that the user allows the collection and use of scans of facial geometry so that the ID provided can be checked as belonging to the user.
A user’s specific identity is verified by scanning the user’s photo ID. The photo IDs used could include a driver’s licence, passport, military ID, or other form of government-issued ID card. The necessary data processing to accomplish this process is provided by jumio.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, but this may prevent them from engaging in certain activities related to the Sites.
We may collect additional information from or about you when you communicate with us, contact our customer support teams via email or LiveChat.
We use your email address to confirm your opening of an Account, to send you a Welcome email, a gentle reminder to complete the registration process and other important notices regarding your Account. Generally, Users cannot opt out of these communications, but they will be primarily informational in nature and integral to the use of our Services rather than promotional.
We communicate with you via email to provide the Services. We also communicate with you via Livechat for Registered Workawayers, a 24/7 live messaging service which can be accessed via the User’s account.
Why Do We Retain Personal Data?
Non-personal identification information
We may collect non-personal identification information about Users devices whenever they interact with our Sites. Such information may include hardware model, operating system version, unique device identifiers, mobile network information and how User devices interact with our Sites.
Information about User location may be collected each time you access or use our Sites when you allow this information to be collected. Location-based services can be controlled by altering the settings of your Internet browser or mobile device. However, this may mean that certain parts of our Sites will not operate properly.
Like many other websites, Workaway makes use of log files. The information inside log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp and referring/exit pages. This information is used to administer the Sites, track User movement around the Sites, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Workaway uses web browser cookies to enhance User experience, to store information about User preferences, to record User-specific information on which pages Users access, for User's host or workawayer lists and to understand usage. Many web browsers are set to accept cookies by default. You can choose to set your browser to not allow browser cookies, however doing so may cause parts of our Sites to not operate properly.
How we use collected information
Workaway may collect and utilise Users personal information for the following purposes:
How we process the information
We may process your Personal Data for the following reasons
To operate the Site and provide the Services, including to:
For our legitimate interests, including to:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, and data stored on our Sites.
Sensitive and private data exchange between the Sites and their Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent users personal identification information to others. We may share information with search engines so that the content you provide in feedback can be indexed.
We may use information about you to safeguard the security of our Sites, to protect Workaway and our Users or the public from illegal activities or harm. Also, if we are of the opinion that disclosure is reasonably necessary to adhere to any regulation, legal process, applicable law or requests originating from governments and to administer our "Terms and Conditions"
If you choose to pay for the Services by credit card, Your credit card details are not stored on our servers.
We may share information about you with other parties for business purposes or as permitted or required by law, including:
Type of service
It is accepted that Workaway is not an electronically supplied service, due to the considerable human involvement of our verification process as well as offering a 24h email support to clients.
What Privacy Choices Are Available To You?
Choices Relating to the Personal Data We Collect:
You can choose to opt out of our 'Meetup' function as well as your location being visible to hosts. You can do this via the Privacy Setting page in your Account.
When you use some features of Workaway, we may collect information about your location as determined through data such as your IP address or mobile device's GPS to offer you an improved user experience. Most browsers or mobile devices allow you to control or disable the use of location services. You can control what information is shown regarding your location in your privacy settings.
Choices Relating to Our Use of Your Personal Data
Finding and connecting with others. If available, you may manage your preferences for finding and connecting with others from your account.
Choices Relating to Cookies
You have options available to manage your cookies preferences. Your browser or internet device may allow you to delete, disable, or block certain cookies and other tracking technologies. You can learn more by visiting AboutCookies.org. You may choose to enable these options, but doing so may prevent you from using many of the core features and functions available on a Service or Site.
Choices Relating to Your Registration and Account Information
If you have an Account, you can review your Personal Data by logging into your Account. For any updates to personal data, you can contact us on support@Workaway.info. Please contact us if you have questions about your Account information or other Personal Data.
Choices Relating to Communication
Notices, Alerts and Updates from Us:
Marketing: We may send you marketing content about our Sites, Services, products. You must opt in during signup or on your notification settings page to receive these non transactional communications and you can opt out of this type of communication via your notification settings page or at the bottom of each non transactional email.
Workaway uses Google Analytics, a third-party web measurement tool.
Users who choose to disable Google Analytics will still have full access to the Sites.
Social Media tools and Third Party privacy policies
The Sites offer third party social sharing features which allow Users to share actions and information with other websites, the general public, User community and/or the third-party operating the third-party site. You should consult the respective privacy policies of the third-parties that provide these social sharing features for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
The site uses YouTube API to allow workawayers to upload videos to their profiles. Users can review YouTube Terms of Service (ToS) here: youtube.com/static?template=terms Users can revoke the API Client's access to users data via the Google security settings page at: security.google.com/settings/security/permissions
We may use the following third-party service providers named below to process and store your data:
Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to you if you have given opt-in permission to receive these in your settings, found here: My account/My settings/My notification settings
Hotjar is a technology service used to better understand Users’ needs and to help with site design and experience (e.g. how much time spent on which pages, which links are chosen to click, what Users do and don’t like, etc.)
Social Login/Signup tools and Third Party privacy policies
The site gives users the option to use social media login provided by third parties. This is an opt in service and if you wish to disconnect social media login access you can do so via your workaway settings page found here: workaway.info/en/account/workawayer/settings/social
Google or Facebook may however still hold data about you; their privacy policies can be found via the following links, as well as links where you can revoke access:
Removing your account
Members of the Platform can remove their account on the site. To remove your account go to your general account settings:
Please note that if you only wish to pause your listing this is a different setting, please DO NOT remove your account if you only wish to pause it.
If a workawayer removes their account this will not result in any refund, even partial, as the service has already been rendered.
After removing your account Workaway is unable to recover your account for the user. Please DO NOT close your account if you think you may wish to use it in the future. Workaway accounts DO NOT auto renew.
Data such as messages sent to other users or feedbacks left for someone are part of their data sets so will not be removed.
Hosts who close their account will not be permitted to have a new account, for safety reasons.
Closing an Account
You can close an account by contacting us at firstname.lastname@example.org. If you close an account we will mark it in our database as closed but we may keep your account information to deter fraud - This is for instance necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account.
However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement authorities, or as required by law.
Can Children Use Our Services?
The Site and Services are not directed to children under the age of 18. We ask all users registering for an account to expressly warrant that they are an adult over 18 years old.
We do not knowingly collect information, including Personal Data, from any individuals under the age of 18. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under the age of 18.
Your privacy preferences
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Last edited:July 2022