When you sign up as a workawayer you can access the host list for one year and contact host families, NGO‘s or projects directly to volunteer and offer your services.
Workaway is a cultural exchange, you offer a few hours of volunteering in exchange of food and accommodation.Take a look at the info on the site again and if you have any more questions drop us a line.
To register as a volunteer: http://www.workaway.info/signup-en.html
Please check the following:
If you are still having problems contact us with your original email address and/or username and we will reissue you a password manually.
Do you have a single account?
Did you apply to a host as a couple or with a friend?
If so our filters probably took your profile offline.
You have two options:
Alternatively, if you think our system has made a mistake please contact us and we can review your profile for you :)
Couple accounts are made for either friends, couples, families etc that ALWAYS travel together. It means you can share the cost rather than signing up as two individual members!
When you sign up to Workaway as a couple you should both fill in your details in the profile, but it's important to understand that any enquiry you make means you are applying for two.
If you are planning to travel just for a short while with your friend, we recommend that you sign up as individuals and link your profiles together so hosts know you are travelling together for that period of time.
Workaway is primarily for cultural exchange or learning possibilities and a way of making new friends.
It is not a way for hosts to substitute paid employees with volunteers.
However, if a host is looking for more help than considered suitable for a volunteer they may offer a paid allowance to ensure that they are meeting the minimum wage requirements of their country.
First, make sure you are logged in.
Then navigate to your 'My account' page (click on your photo in the top right of a page if you are on a desktop machine or click on the 3 lines at the top right of your mobile device and choose 'My account') There you will see a green 'Edit' button to enable you to add or change the information in your profile.
Further options can be found in the 'My account' tab drop down menu.
If you tried to pay with PayPal you will need to contact them directly if your payment is refused.
If you tried to pay directly with a card, most credit and debit cards are accepted, however American Express cards cannot be processed and some debit cards that do not have a CVV code on the back will not be accepted.
We would advise using PayPal if your card cannot be processed.
If you have a code that you received as a gift, add your details and sign up here: http://www.workaway.info/signup-en.html
When you go to the payment page, you can click the paypal option or input your code.
We don't accept payment by Western Union. PayPal is the easiest way to send payment.
Once you are logged-in, all options for privacy can be found here in your profile.
When you click the "Keep my profile private" check box only logged in hosts will be able to see your photos and the information you write in your profile.
You can opt out of any search engine searches by clicking a check box in your privacy options.
We never reveal email addresses or your personal information to any third party. We do not sell on your information or use it in any way to target advertising.
We only use your information to enable you to contact hosts and volunteer throughout the world.
For more information, take a look at our Data protection policy.
To upgrade to a couple account login to your profile and go to the "Upgrade to a joint account" link. When you upgrade to a couple account, your subscription ends 1 year from the date you originally signed up (not from when you upgraded)
Remember, you should only get a couple profile if you will always be travelling together, it's not possible to apply to hosts for just one person from a couple profile.
By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.
Please note we will not publish insulting feedback, try to be constructive in anything you write.
Please check that emails are not going to your junk or spam and that firstname.lastname@example.org and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.
All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.
This is how you indicate to hosts that you are travelling with another workawayer for a while:
After signing in, click on the "Connect your profile" button, and enter the USERNAME of the workawayer you want to connect your profile with.
An email will be sent to the second workawayer to confirm that they wish to have their profile connected to yours. Once they have responded and given permission your profiles will appear connected.
When you decide that you will not be travelling together, you easily can separate your profiles by clicking on the "disconnect profiles" link on your "My account" page next to the picture of the workawayer that your profile is joined to.
If you are a host this is very simple; you just have to log in, go to Photo Album, then click on the button "Make this my profile photo" above the photo you want to choose.
If you are a workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.
Usually this issue is caused by your browser's settings.
We'd suggest trying a different browser to see if the icons are showing correctly.
If the problem persists:
- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)
- You should also check your operating system's settings to ensure that webfonts are not being blocked.
First of all make sure you are logged in to your profile.
Usernames can then be found by clicking on your profile image to enter your account (at the top right of the screen) then going to the 'My account' tab and choosing 'Subscription details' there.
If you are accessing your profile through a mobile device, click on the 3 lines at the top right of the screen then choose 'My account' from the menu. Once there click the 'Profile menu' green button, choose 'My Account' and then 'Subscription details'
Each week we run a live welcome webinar where members of the Workaway team will walk you through how to use the site, complete your profile, give tips on searching the host list and showcase the extra site features such as meet up and setting geo location. Each webinar is live and interactive.
You can ask your questions live via twitter @workaway and we will answer these as part of the webinar. Information about the time and date of the next webinar will be displayed on your ‘My account‘ profile page.
Please note: We use English for the webinar and it is available only for paid members during the first 6 months of a subscription.
Every Workawayer has a personal Workaway advisor who can be asked questions using live chat via your ‘My account’ profile page on the site.
Live chat is basically an instant messenger where we can provide answers quickly. We are humans though so we do have to sleep! If your advisor is not online you can still contact us via the help desk and we will get back to you as soon as possible.
Your advisor is there to offer support and help with setting up your profile. We cannot however advise on visa requirements or insurance as there are too many variables for us to offer accurate information, nor can we plan your trip for you.
The personal Workaway advisor is only available for paid members.