When you sign up as a workawayer you can access the host list for one year and contact host families, NGOs or projects directly to offer your help.
Workaway is a cultural exchange, you offer a few hours of help in exchange of food and accommodation.Take a look at the info on the site again and if you have any more questions drop us a line.
To register as a helper: http://www.workaway.info/signup-en.html
Please check the following:
If you are still having problems contact us with your original email address and/or username and we will reissue you a password manually.
Do you have a single account?
Did you apply to a host as a couple or with a friend?
If so our filters probably took your profile offline.
You have two options:
Alternatively, if you think our system has made a mistake please contact us and we can review your profile for you :)
Couple accounts are made for either friends, couples, families etc that ALWAYS travel together. It means you can share the cost rather than signing up as two individual members!
When you sign up to Workaway as a couple you should both fill in your details in the profile, but it's important to understand that any enquiry you make means you are applying for two.
If you are planning to travel just for a short while with your friend, we recommend that you sign up as individuals and link your profiles together so hosts know you are travelling together for that period of time.
Workaway is primarily for cultural exchange or learning new skills and a way of making new friends.
If a host is looking for help with a business or business activity, they may offer payment to ensure that they are meeting the minimum wage requirements of their country.
Where a host is offering payment this will be clearly marked on their profile.
First, make sure you are logged in.
Then navigate to your 'My account' page (click on your photo in the top right of a page if you are on a desktop machine or click on the 3 lines at the top right of your mobile device and choose 'My account') There you will see a green 'Edit' button to enable you to add or change the information in your profile.
Further options can be found in the 'My account' tab drop down menu.
Orphanages on Workaway.
We are extremely diligent before any orphanages are accepted as hosts on Workaway.
It is generally accepted that when a child has lost their parents the best form of care involves them living with a foster family or carer. Research has shown that when children are placed in institutions their social, physical, intellectual and emotional development all suffer negatively.
Attitudes towards orphanages have changed as more research has been done showing the negative impact on the children. In most countries residential care is considered to be the last option after all community care opportunities have been explored.
For these reasons Workaway generally does not list orphanages on the site. We prefer to explore ways of contributing to organisations providing support to foster families and community care.
However we are aware of and have personally visited orphanages which are contributing to the well being of their communities. To outright ban all orphanages we feel would be immensely unfair to the ones which are providing such important support locally.
If you tried to pay with PayPal you will need to contact them directly if your payment is refused.
If you tried to pay directly with a card, most credit and debit cards are accepted, however American Express cards cannot be processed and some debit cards that do not have a CVV code on the back will not be accepted.
We would advise using PayPal if your card cannot be processed.
If you have a code that you received as a gift, add your details and sign up here: http://www.workaway.info/signup-en.html
When you go to the payment page, you can click the paypal option or input your code.
We don't accept payment by Western Union. PayPal is the easiest way to send payment.
Once you are logged-in, all options for privacy can be found here in your profile.
When you click the "Keep my profile private" check box only logged in hosts will be able to see your photos and the information you write in your profile.
You can opt out of any search engine searches by clicking a check box in your privacy options.
We never reveal email addresses or your personal information to any third party. We do not sell on your information or use it in any way to target advertising.
We only use your information to enable you to contact hosts and volunteer throughout the world.
For more information, take a look at our Data protection policy.
To upgrade to a couple account login to your profile and go to the "Upgrade to a couple account" link. When you upgrade to a couple account, your account ends 1 year from the date of your current membership (not from when you upgraded.)
Remember, you should only get a couple profile if you will always be travelling together, it's not possible to apply to hosts for just one person from a couple profile.
By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.
Please note we will not publish insulting feedback, try to be constructive in anything you write.
Please check that emails are not going to your junk or spam and that firstname.lastname@example.org and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.
All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.
This is how you indicate to hosts that you are travelling with another workawayer for a while:
After signing in, click on the "Connect your profile" button, and enter the USERNAME of the workawayer you want to connect your profile with.
An email will be sent to the second workawayer to confirm that they wish to have their profile connected to yours. Once they have responded and given permission your profiles will appear connected.
When you decide that you will not be travelling together, you easily can separate your profiles by clicking on the "disconnect profiles" link on your "My account" page next to the picture of the workawayer that your profile is joined to.
If you are a host this is very simple; you just have to log in, go to Photo Album, then click on the button "Make this my profile photo" above the photo you want to choose.
If you are a workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.
Usually this issue is caused by your browser's settings.
We'd suggest trying a different browser to see if the icons are showing correctly.
If the problem persists:
- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)
- You should also check your operating system's settings to ensure that webfonts are not being blocked.
First of all make sure you are logged in to your profile.
Usernames can then be found by clicking on your profile image to enter your account (at the top right of the screen) then going to the 'My account' tab and choosing 'Payment details' there.
If you are accessing your profile through a mobile device, click on the 3 lines at the top right of the screen then choose 'My account' from the menu. Once there click the 'Profile menu' green button, choose 'My Account' and then 'Payment details'
Every Workawayer has a personal Workaway advisor who can be asked questions using live chat via your ‘My account’ profile page on the site.
Live chat is basically an instant messenger where we can provide answers quickly. We are humans though so we do have to sleep! If your advisor is not online you can still contact us via the help desk and we will get back to you as soon as possible.
Your advisor is there to offer support and help with setting up your profile. We cannot however advise on visa requirements or insurance as there are too many variables for us to offer accurate information, nor can we plan your trip for you.
The personal Workaway advisor is only available for paid members.
Badges are our way of rewarding members for certain achievements.
The 'explorer' badge is given to Workawayers who are the first to leave a feedback for a new host. There are also badges that show when a Workawayer has received a certain amount of 5 star feedback and for members that have verified their profile via Facebook.
The other badges available are for 'photographers' who have won a prize in our photo competition and for members who have featured as 'Workawayer of the month' on the Workaway blog.
You can see any badges that you currently have by viewing your profile as it appears online.