FAQ for: Workawayers | Hosts

Go to the "Sign up to be a host" link here. Fill in all the fields and upload a photo of yourselves or your place. We will take a look and verify it usually within 72 hours.

 

No, to register as a host is totally free. Though we do encourage hosts to make a donation to charity.

When creating your profile, include plenty of info about the people involved, your place, the local area and the activities that Workawayers could do in their spare time. It's a great idea to include a description of how you will interact with your Workawayers, what you can teach them and what you hope to learn from hosting. The cultural exchange aspect is an important part of how we decide the suitability of a new host profile.

Make sure the help you need is clearly described and what the accommodation offered will be so that your visitors know what to expect. Adding photos to your profile really makes it stand out.

You can add up to 15 photos to your profile once online. It's best to show unique images (i.e images not online elsewhere). These can be of your place, family, project or area.

If you are looking for more than volunteer help you should ensure that you include info about how you are meeting the minimum wage requirements of your country.

No, we provide a way so that they can contact you via the website. Your messages will be delivered to your registered email address as well as appearing in your Workaway inbox. After you have established contact you can choose if you would like to reveal your email address.

As a listing site, we provide the opportunity for hosts who are businesses (or asking for some help with a business activity) to offer a wage to Workawayers and be listed as a WorkawayJob. This is to help hosts comply with any relevant laws in their own country regarding labour and workers.

When calculating payment, we ask hosts to ensure that at least the minimum wage is offered and that this is for every hour worked. Accommodation should be provided for free. 

Although we still encourage shared meals as a way to enjoy a cultural exchange, if you pay a wage, you can ask helpers to be responsible for their own food expenses.

Check our facebook page (we have over 340,000 likes)

Also go to the feedback link on the front page of the site and click the "Show more" link at the bottom. Here you can see thousands of feedbacks written by Workawayers and hosts who have used the site.

At Workaway we strive to provide our members with the right tools to make informed decisions regarding who they interact with online and in real life. While we do check every profile that is created, we don't routinely perform background checks, though we do reserve the right to. Host profiles must meet all of our requirements before we will put them online. Workaway is a tool to facilitate contact, we do not act as agents.

Go to the "Photos" tab within your profile after you login, then follow the online instructions. To avoid problems ensure that your images are larger than 600 pixels x 800 pixels and make sure the images are either JPG, GIF or PNG filetypes.

Try and upload photos of your place and area as well as yourself.

Go to the 'My account' tab within your profile and then to 'Pause / deactivate my account'. If you wish to turn your profile back on, simply choose 'Reactivate my account' from the same menu. If you are a host you also have the option to choose a date for your profile to be automatically reactivated.

By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.

Please note we will not publish insulting feedback, try to be constructive in anything you write.

Please check that emails are not going to your junk or spam and that info@workaway.info and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.

All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.

Once feedback has been left it is non editable. Please make sure that the feedback you leave is the feedback you want published! Please note: We do not publish insulting feedback.

If you are a host, first make sure you're logged in. Then go to Photos (tab on desktop, in your Profile Menus/Settings on mobile), choose 'My profile photos' then hover over the image you want and click on the pen icon - select "Make this my profile photo

If you are a Workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.

If our system detects the same message being sent out repeatedly it will get marked as spam and you may be automatically put offline. Therefore, please make sure that you write personalised messages to anyone that you contact through the site.
If parts of the site seem to not be working, it's worth deactivating any browser extensions or add ons that you might be running because these can sometimes interfere. Try with another browser or device to see if you can isolate the problem.
Pausing your profile just puts it in hibernation, all the info (including feedback, messages, your personal host list ...etc) is retained and will be visible again publicly when you reactivate. The 'Pause' and 'Reactivate' options are available from your 'My account' menu, accessible from your picture at the top right of the screen when logged in on a desktop machine. Pausing your Workawayer profile does not change the end date of your membership.

Usually this issue is caused by your browser's settings.

We'd suggest trying a different browser to see if the icons are showing correctly.

If the problem persists:

- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)

- You should also check your operating system's settings to ensure that webfonts are not being blocked.

This information is private, it’s not possible for a member to see who has favourited their profile. If you favourite another member’s profile they cannot see who has done this.

Badges are our way of rewarding members for certain achievements.

The ‘pioneer‘ badge is given to hosts who are the first to leave a feedback for a new Workawayer. There are also badges that show when a host has received a certain amount of 5 star feedback and for members that have verified their profile via Facebook.

The other badges available are for ‘photographers‘ who have won a prize in our photo competition and for members who have featured as ‘host of the month‘ on the Workaway blog.

You can see any badges that you currently have by viewing your profile as it appears online.