Please check the following:
If you are still having problems contact us with your original email address and/or username and we will reissue you a password manually.
Feedback is an essential part of how Workaway works. We take negative feedback very seriously and it is a way we can oversee if the Workaway philosophy is being abused in any way.
If you choose to leave bad feedback for either a Workawayer or a host, we will publish the negative feedback smiley and keep the comments for our records. We do this to avoid "revenge" feedbacks and then having a situation which is often subjective and personal to each individual case.
If a host or Workawayer receives more than 2 independent bad feedbacks within a certain amount of time we remove them from the site. If either a host or Workawayer receives what we deem to be a serious allegation against them then we temporarily remove the listing whilst we establish what happened.
However we are not here to judge people's lifestyles or how they choose to either travel or live their lives.
If you choose to leave bad feedback please make sure that you do not use personal insults and also stop and think whether the problem was caused by either miscommunication (language or other) or by a general cultural misunderstanding.
Thanks for your understanding regarding this issue. Remember bad feedbacks are rare (less than 4% of all feedbacks) and we are constantly working hard to keep Workaway open and fair for all.
For more information on our policy regarding feedback see this page:
Orphanages on Workaway.
It is generally accepted that when a child has lost their parents the best form of care involves them living with a foster family or carer. Research has shown that when children are placed in institutions their social, physical, intellectual and emotional development all suffer negatively.
Attitudes towards orphanages have changed as more research has been done showing the negative impact on the children. In most countries residential care is considered to be the last option after all community care opportunities have been explored.
For these reasons Workaway generally does not list orphanages on the site. We prefer to explore ways of contributing to organisations providing support to foster families and community care.
No, to register as a host is totally free. Though we do encourage hosts to make a donation to charity.
When creating your profile, include plenty of info about the people involved, your place, the local area and the activities that Workawayers could do in their spare time. It's a great idea to include a description of how you will interact with your Workawayers, what you can teach them and what you hope to learn from hosting. The cultural exchange aspect is an important part of how we decide the suitability of a new host profile.
Make sure the help you need is clearly described and what the accommodation offered will be so that your visitors know what to expect. Adding photos to your profile really makes it stand out.
You can add up to 15 photos to your profile once online. It's best to show unique images (i.e images not online elsewhere). These can be of your place, family, project or area.
If you are looking for more than volunteer help you should ensure that you include info about how you are meeting the minimum wage requirements of your country.
No, we provide a way so that they can contact you via the website. Your messages will be delivered to your registered email address as well as appearing in your Workaway inbox. After you have established contact you can choose if you would like to reveal your email address.
As a listing site, we provide the opportunity for hosts who are businesses (or asking for some help with a business activity) to offer a wage to Workawayers and be listed as a WorkawayJob. This is to help hosts comply with any relevant laws in their own country regarding labour and workers.
When calculating payment, we ask hosts to ensure that at least the minimum wage is offered and that this is for every hour worked. Accommodation should be provided for free.
Although we still encourage shared meals as a way to enjoy a cultural exchange, if you pay a wage, you can ask helpers to be responsible for their own food expenses.
Go to the "Photos" tab within your profile after you login, then follow the online instructions. To avoid problems ensure that your images are larger than 600 pixels x 800 pixels and make sure the images are either JPG, GIF or PNG filetypes.
Try and upload photos of your place and area as well as yourself.
By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.
Please note we will not publish insulting feedback, try to be constructive in anything you write.
Please check that emails are not going to your junk or spam and that email@example.com and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.
All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.
If you are a host, first make sure you're logged in. Then go to Photos (tab on desktop, in your Profile Menus/Settings on mobile), choose 'My profile photos' then hover over the image you want and click on the pen icon - select "Make this my profile photo"
If you are a Workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.
Usually this issue is caused by your browser's settings.
We'd suggest trying a different browser to see if the icons are showing correctly.
If the problem persists:
- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)
- You should also check your operating system's settings to ensure that webfonts are not being blocked.
Badges are our way of rewarding members for certain achievements.
The ‘pioneer‘ badge is given to hosts who are the first to leave a feedback for a new Workawayer. There are also badges that show when a host has received a certain amount of 5 star feedback and for members that have verified their profile via Facebook.
The other badges available are for ‘photographers‘ who have won a prize in our photo competition and for members who have featured as ‘host of the month‘ on the Workaway blog.
You can see any badges that you currently have by viewing your profile as it appears online.