Please check the following:
If you are still having problems contact us with your original email address and/or username and we will reissue you a password manually.
Feedback is an essential part of how Workaway works. We take negative feedback very seriously and it is a way we can oversee if the Workaway philosophy is being abused in any way.
If you choose to leave bad feedback for either a Workawayer or a host, we will publish the negative feedback smiley and keep the comments for our records. We do this to avoid "revenge" feedbacks and then having a situation which is often subjective and personal to each individual case.
If a host or Workawayer receives more than 2 independent bad feedbacks within a certain amount of time we remove them from the site. If either a host or Workawayer receives what we deem to be a serious allegation against them then we temporarily remove the listing whilst we establish what happened.
However we are not here to judge people's lifestyles or how they choose to either travel or live their lives.
If you choose to leave bad feedback please make sure that you do not use personal insults and also stop and think whether the problem was caused by either miscommunication (language or other) or by a general cultural misunderstanding.
Thanks for your understanding regarding this issue. Remember bad feedbacks are rare (less than 4% of all feedbacks) and we are constantly working hard to keep Workaway open and fair for all.
For more information on our policy regarding feedback see this page:
Orphanages on Workaway.
We are extremely diligent before any orphanages are accepted as hosts on Workaway.
It is generally accepted that when a child has lost their parents the best form of care involves them living with a foster family or carer. Research has shown that when children are placed in institutions their social, physical, intellectual and emotional development all suffer negatively.
Attitudes towards orphanages have changed as more research has been done showing the negative impact on the children. In most countries residential care is considered to be the last option after all community care opportunities have been explored.
For these reasons Workaway generally does not list orphanages on the site. We prefer to explore ways of contributing to organisations providing support to foster families and community care.
However we are aware of and have personally visited orphanages which are contributing to the well being of their communities. To outright ban all orphanages we feel would be immensely unfair to the ones which are providing such important support locally.
No, to register as a host is totally free. Though we do encourage hosts to make a donation to charity.
No, we provide a way so that they can contact you via the website. Your messages will be delivered to your registered email address as well as appearing in your Workaway inbox. After you have established contact you can choose if you would like to reveal your email address.
Remember Workaway is primarily about cultural exchange and learning. However we do allow hosts to offer paid positions so long as they are still offering accommodation.
Hosts running a business (or asking for help with a business activity) can ask for help, but should provide accommodation and pay at least the minimum wage in their country for all hours worked.
Of course you must comply with your country's labour laws.
Go to the "Photos" tab within your profile after you login, then follow the online instructions. To avoid problems ensure that your images are larger than 600 pixels x 800 pixels and make sure the images are either JPG, GIF or PNG filetypes.
Try and upload photos of your place and area as well as yourself.
By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.
Please note we will not publish insulting feedback, try to be constructive in anything you write.
Please check that emails are not going to your junk or spam and that firstname.lastname@example.org and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.
All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.
If you are a host, first make sure you're logged in. Then go to Photos (tab on desktop, in your Profile Menus/Settings on mobile), choose 'My profile photos' then hover over the image you want and click on the pen icon - select "Make this my profile photo"
If you are a Workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.
Usually this issue is caused by your browser's settings.
We'd suggest trying a different browser to see if the icons are showing correctly.
If the problem persists:
- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)
- You should also check your operating system's settings to ensure that webfonts are not being blocked.
Badges are our way of rewarding members for certain achievements.
The ‘pioneer‘ badge is given to hosts who are the first to leave a feedback for a new Workawayer. There are also badges that show when a host has received a certain amount of 5 star feedback and for members that have verified their profile via Facebook.
The other badges available are for ‘photographers‘ who have won a prize in our photo competition and for members who have featured as ‘host of the month‘ on the Workaway blog.
You can see any badges that you currently have by viewing your profile as it appears online.