Experience life in the heart of the Highlands, Inverness, Scotland, UK

Details

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  Description

  ****Important: you will need to have the right to work in the UK! A tourist visa will not be accepted.
  
  (Please do not send a message if you do not have a UK/Irish passport or the right to work in the UK, otherwise keep in mind that you will not get any answer back)****
  
  Our cozy and relaxed hostel in a Victorian townhouse is just minutes away walking distance from Inverness city center, Castle and River Ness.
  
  With 34 beds, the hostel provides dormitories and private rooms.
  
  We do our best to provide excellent service and keep everything nice and tidy while keeping affordable prices.

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  Types of help and learning opportunities

  Help around the house
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  Cultural exchange and learning opportunities

  -Experience the hostel life, meeting people from all over the world every single day, and a chance to improve or practicing with other guests a language you're learning!
  -Immerse yourself in the local Scottish Highland culture. Being based on the capital of the Highlands will allow you to visit all of what the region has to offer. But don't be tricked by the title of the city, it remains a walkable village with many local venues and plenty of cultural offer.
  -Great for nature lovers! There's many a walk, hike, and cycling to be done around Inverness
  - Learn and experience the Hostel and hospitality way first hand.

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  Host offers payment in line with the minimum wage

  This host offers accommodation and payment.

  Host has indicated that they will pay at least the UK minimum hourly wage for each hour worked and that accommodation will also be provided inline with UK guidance. They are asking for help with a business or business activity. Contact the host directly via the site messenger for more information and details about the wage provided. Any arrangements should be agreed in advance with your host.

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  Help

  Duty Manager (Live-In)
  
  Hostel – Inverness, Scottish Highlands
  Part-Time | £12.60 per hour | Accommodation Provided
  
  About Us
  
  This is a boutique hostel located in the heart of the Scottish Highlands. We pride ourselves on offering a welcoming, safe, and friendly environment where guests feel at home. With a strong focus on hospitality excellence and memorable guest experiences, we aim to deliver high standards while maintaining a relaxed, social atmosphere.
  
  We are currently looking for a hands-on, enthusiastic Duty Manager to join our team in Inverness.
  
  The Role
  
  This is a live-in, part-time, on-site position supporting the General Manager and Assistant Manager in the day-to-day running of the hostel.
  
  As Duty Manager, you will be responsible for ensuring smooth daily operations, maintaining high cleanliness and safety standards, and delivering outstanding customer service.
  
  This is a practical, varied, and physically active role suited to someone who enjoys responsibility, autonomy, and working closely with guests and a small team.
  
  Key Responsibilities
  
  Welcoming, checking in, and orientating guests
  
  Managing reservations (online, phone, and walk-ins)
  
  Handling guest enquiries, feedback, and resolving complaints professionally
  
  Operating the property management system
  
  Ensuring security and safety standards are maintained
  
  Supporting staff training where required
  
  Responding to emails and online reviews
  
  Housekeeping duties (making beds including bunk beds, cleaning rooms, bathrooms, kitchen, vacuuming, mopping, waste management)
  
  Laundry (washing, drying, folding)
  
  Assisting with minor repairs and general maintenance
  
  Contributing to projects such as sustainability initiatives, marketing, and social media
  
  About You
  
  You are:
  
  Friendly, confident, and guest-focused
  
  Organised and able to multitask in a fast-paced environment
  
  Comfortable handling guest issues and problem-solving independently
  
  Physically fit and happy to undertake housekeeping duties
  
  Self-motivated and able to work both independently and within a small team
  
  Essential Requirements:
  
  Strong customer service and interpersonal skills
  
  Excellent communication skills (fluent English required)
  
  Computer literate
  
  Flexible availability (evenings, weekends, and holidays required)
  
  Right to work in the UK
  
  Desirable:
  
  Previous hospitality experience
  
  Second language
  
  What We Offer
  
  £12.60 per hour
  
  Free accommodation in a shared 4-bed staff room
  
  Discounted stays for you, friends, and family
  
  Discretionary bonus (after successful probation)
  
  Opportunity to gain hands-on management experience in a boutique hostel environment
  
  Important Information
  
  3-month probation period
  
  The role is physically active (bed-making on bunk beds, lifting laundry, stairs, etc.)
  
  This is shared staff accommodation (4-bed room)
  
  Preference will be given to candidates able to commit for 6+ months (minimum 3 months)
  
  Start date: As soon as possible
  
  If you are positive, reliable, and passionate about hospitality, we would love to hear from you.

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  Languages spoken

  English: Fluent
  French: Fluent
  Spanish: Intermediate

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  Accommodation

  4 bedded staff room

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  What else ...

  - Walk through the beautiful Ness Islands, just minutes away from the hostel
  - Check out one of the best spot in the UK to watch dolphins (Chanonry point)
  - Listen some live music (Hootananny) or just try some amazing organic pizzas (Black isle bar)

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  A little more information

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    Internet access

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    Limited internet access

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    We have pets

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    We are smokers

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    Can host families

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  Can host digital nomads

  Fast free unlimited wifi

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  How many Workawayers can stay?

  One

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  My animals / pets

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