Experience life in the heart of the Highlands, Inverness, Scotland, UK

Details

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  Description

  ****Important: you will need to have the right to work in the UK! A tourist visa will not be accepted.
  
  (Please do not send a message if you do not have a UK/Irish passport or the right to work in the UK, otherwise keep in mind that you will not get any answer back)****
  
  Our cozy and relaxed hostel in a Victorian townhouse is just minutes away walking distance from Inverness city center, Castle and River Ness.
  
  With 34 beds, the hostel provides dormitories and private rooms.
  
  We do our best to provide excellent service and keep everything nice and tidy while keeping affordable prices.

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  Types of help and learning opportunities

  Help around the house
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  Cultural exchange and learning opportunities

  -Experience the hostel life, meeting people from all over the world every single day, and a chance to improve or practicing with other guests a language you're learning!
  -Immerse yourself in the local Scottish Highland culture. Being based on the capital of the Highlands will allow you to visit all of what the region has to offer. But don't be tricked by the title of the city, it remains a walkable village with many local venues and plenty of cultural offer.
  -Great for nature lovers! There's many a walk, hike, and cycling to be done around Inverness
  - Learn and experience the Hostel and hospitality way first hand.

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  Host offers payment in line with the minimum wage

  This host offers accommodation and payment.

  Host has indicated that they will pay at least the UK minimum hourly wage for each hour worked and that accommodation will also be provided inline with UK guidance. They are asking for help with a business or business activity. Contact the host directly via the site messenger for more information and details about the wage provided. Any arrangements should be agreed in advance with your host.

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  Help

  Company Description
  
  BAZPACKERS LIMITED is a boutique hostel located in the Highlands, Scotland. Bazpackers provides a welcoming environment for guests and focuses on offering exceptional service and creating a memorable experience for every visitor. The company takes pride in its dedication to hospitality excellence.
  
  
  Role Description
  
  This is a part-time on-site role for a Duty Manager located in Inverness. The Duty Manager will be responsible for overseeing daily operations, ensuring smooth functioning of the premises, and delivering outstanding customer service to guests. Day-to-day tasks include handling guest inquiries and complaints, maintaining security and safety standards, and ensuring a clean and well-maintained facility as well as supporting both the General Manager and Assistant Manager in all aspects of the day-to-day running of the hostel.
  
  
  Responsibilities and duties (without being limited to)
  
  
  Welcome, register, orient and oversee guest stays.
  
  Take reservations over the phone, online or at the door.
  
  Responding to and resolving guest inquiries, issues, comments and feedback.
  
  Proficiently operate our property management system.
  
  Maintain security and safety of the hostel
  
  Training new staff if needed
  
  Replying to online reviews and emails
  
  Housekeeping (i.e.: Stripping and making beds, Vacuuming rooms, dusting, cleaning bathroom and kitchen, mopping, sorting trash and recycling)
  
  Laundry (washing, drying, folding)
  
  Being involved in the day-to-day repairs and maintenance requirements within the hostel as well as
  
  being involved into various projects such as sustainability, marketing, social media...
  
  
  Qualifications
  
  
  Strong customer service and interpersonal skills
  Ability to handle guest inquiries and resolve issues effectively
  Excellent organizational and multitasking abilities
  Knowledge of safety and security protocols
  Flexibility to work part-time hours, including evenings and weekends
  Previous experience in the hospitality industry is a plus
  A strong positive attitude and eagerness to learn are a must
  Self-motivation, decision making, creative thinking and problem-solving skills.
  Must enjoy working with the public and be able to professionally handle guest issues, conflicts, or emergencies that may arise.
  Ability to work effectively in a collaborative, team environment as well as demonstrated ability to work effectively without immediate supervision
  Computer literacy is required.
  Fluent in English. 2nd language is a plus
  
  Starting date
  
  As soon as possible
  
  Trial period
  
  3 months
  
  
  Wage
  
  
  £12.60 per hour
  
  
  Benefits
  
  Accommodation (in a 4 bedded staff room) is provided free of charge
  Discount on night stay (at our Hostel in Inverness) for you, your friends and family
  
  
  Please note :
  
  -You will need to have the right to work in the UK.
  
  -The role involves physical activities such as bed making on upper and lower bunk beds, including stripping and turning beds on a daily basis as well as lifting laundry baskets and climbing stairs. It also requires some flexibility, and you must be willing to work evenings, weekends and holidays, as required by schedule.
  
  - This is a shared accommodation (4 bedded staff room)
  
  - Priority will be given to someone able to stay long term, preferably 6 months or more with a minimum of 3 months.

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  Languages spoken

  English: Fluent
  French: Fluent
  Spanish: Intermediate

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  Accommodation

  4 bedded staff room

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  What else ...

  - Walk through the beautiful Ness Islands, just minutes away from the hostel
  - Check out one of the best spot in the UK to watch dolphins (Chanonry point)
  - Listen some live music (Hootananny) or just try some amazing organic pizzas (Black isle bar)

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  A little more information

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    Internet access

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    Limited internet access

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    We have pets

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    We are smokers

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    Can host families

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  Can host digital nomads

  Fast free unlimited wifi

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  How many Workawayers can stay?

  One

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  My animals / pets

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