Why is my host profile offline?

If you find that you cannot log-in to your host profile, this might be for a number of reasons:

• We may be waiting to verify your ID. You can do this by logging into your account and following the online instructions.
• We have found that your listing could be breaking our terms and conditions.
• We ask that hosts do not charge money to the volunteers that apply to them. If our filters detect that a fee has been requested, host profiles are put temporarily offline until we can establish the reason.
• We consider it to be spam if the same text is sent to multiple membersin emails (copy and pasting) and if a member of Workaway.info is doing this their profile may be put offline until we have assurances that this will cease. We do this to make sure that communication on the site is kept useful.
• Feedback on Workaway allows members to review each other. If any member receives more than two independent negative feedbacks within a certain time, the system will put that user offline.
• Keep it friendly. If you've been rude or abusive to any of our staff this can lead to profiles being suspended and us ceasing communications.