FAQ
Troubleshooting & Technical

How do I upload a photograph?

How do I pause , freeze or take my account offline?

How do I leave feedback?

How do I reset my password?

Can I change my email address or name?

I´m not receiving emails via the site. What can I do?

I can´t log in

How do I put my profile photo online?

Why is my host profile offline?

Why does the map not show a host's precise location?

Why are some buttons or menus not working or opening for me?

What does 'Pausing' my profile mean?

Why are the icons for mail and logout not showing for me?

Can I see who has favourited my profile?

What are the host badges given for? How do I get a badge on my profile?