When is my negative feedback going to be published?

Feedback is an essential part of how Workaway works. We take negative feedback very seriously and it is a way we can oversee if the Workaway philosophy is being abused in any way.

All ratings and feedback are published on the site. Please note, however, if there are abusive or offensive comments, the text will either be redacted or kept confidential. We do this to stop an escalation of a situation where people often want to retaliate to the opinions left, which is often subjective and personal to each individual case.

If a host or Workawayer receives more than 2 independent bad feedbacks within a certain amount of time we remove them from the site. If either a host or Workawayer receives what we deem to be a serious allegation against them then we temporarily remove the listing whilst we establish what happened.

However we are not here to judge people's lifestyles or how they choose to either travel or live their lives.

If you choose to leave bad feedback please make sure that you do not use personal insults and also stop and think whether the problem was caused by either miscommunication (language or other) or by a general cultural misunderstanding.

Thanks for your understanding regarding this issue. Remember bad feedbacks are rare (less than 4% of all feedbacks) and we are constantly working hard to keep Workaway open and fair for all.

For more information on our policy regarding feedback see this page:
https://www.workaway.info/en/info/about-feedback