Our priority has always been to provide the safest way of travelling as possible. Workaway Emergency Help is now available to all new Workaway members.
We know that when travelling, things may not always go as expected, which is why we provide around the clock support to all our members. We also aim to provide as much practical information as we can to help you avoid difficult situations.
Should there be an emergency situation where the host has failed to fulfil their accommodation commitments and the Workawayer feels they have been left in a difficult situation as a result, the Workaway Emergency Help can provide assistance up to the amount of your subscription fee to help towards unplanned accommodation costs.
If you are having difficulties with a host, our admins will try to provide advice and assistance. Our experienced support staff have travelled extensively themselves and are empathic when dealing with issues, often providing solutions that might not have been considered by travellers in the middle of unforeseen situations.
Should you feel the need to activate the Emergency Help it's important that you immediately contact our international team who will try to provide support and suggest the best ways to resolve your issue.
Should you find yourself in a dangerous or difficult situation and feel that you need to activate emergency help, it's important to be aware of the following guidelines:
We offer the Workaway Emergency Help to assist in a worst-case scenario. It is vitally important that you contact our friendly international support team if you are having difficulties with a host so that we can try to provide advice before any request for assistance. This will allow us time to suggest alternatives to you.
Find out more about what our team do to help you keep safe during your Workaway trip
