Workaway FAQ


FAQ for: Workawayers | Hosts

Go to the "Sign up to be a host" link here. Fill in all the fields and upload a photo of yourselves or your place. We will take a look and verify it usually within 72 hours.

 

No, to register as a host is totally free. Though we do encourage hosts to make a donation to charity.

You should include as much information as possible. Make your listing as attractive and descriptive as you can to receive more enquires. Be clear about the volunteer help you need, the exchange that you are proposing and include information about what volunteers can do in their spare time.

No, we provide a way so that they can contact you via the website. Your messages will be delivered to your registered email address as well as appearing in your Workaway inbox. After you have established contact you can choose if you would like to reveal your email address.

Check our facebook page (we have over 170,000 likes)

Also go to the feedback link on the front page of the site and click "Show more". Here you can see thousands of feedbacks written by Workawayers and hosts who have used the site.

At Workaway we strive to provide our members with the right tools to make informed decisions regarding who they interact with online and in real life. We don't routinely perform background checks on Workaway accounts - though we do reserve the right to. Workaway is a tool to facilitate contact. We do not act as agents.

Go to the "Photos" tab within your profile after you login, then follow the online instructions. To avoid problems ensure that your images are larger than 600 pixels x 800 pixels and make sure the images are either JPG, GIF or PNG filetypes.

Try and upload photos of your place and area as well as yourself.

Go to the 'My account' tab within your profile and then to 'Pause / deactivate my account'. If you wish to turn your profile back on, simply choose 'Reactivate my account' from the same menu. If you are a host you also have the option to choose a date for your profile to be automatically reactivated.

By logging into your profile and going to the feedback tab on your "My account" page. Here you can search for the host or workawayer using username, name or email address. Once on the correct profile scroll to the bottom and leave your comments. We will verify feedback before it is put online.

Please note we will not publish insulting feedback, try to be constructive in anything you write.

Please check that emails are not going to your junk or spam and that info@workaway.info and addresses from @workaway.info and @workawaymail.info are set to safe addresses via your email client.

All messages sent to you should arrive in your Workaway inbox AND your email. If you still think there is a problem let us know and we can cross check the emails that are already in your inbox for you.

Once feedback has been left it is non editable. Please make sure that the feedback you leave is the feedback you want published! Please note: We do not publish insulting feedback.

If you are a host this is very simple; you just have to log in, go to Photo Album, then click on the button "Make this my profile photo" above the photo you want to choose.

If you are a workawayer, you just have to go to the "Photo + Video" tab and click on the option to upload your profile photo.

If our system detects the same message being sent out repeatedly it will get marked as spam and you may be automatically put offline. Therefore, please make sure that you write personalised messages to anyone that you contact through the site.
If parts of the site seem to not be working, it's worth deactivating any browser extensions or add ons that you might be running because these can sometimes interfere. Try with another browser or device to see if you can isolate the problem.

Usually this issue is caused by your browser's settings.

We'd suggest trying a different browser to see if the icons are showing correctly.

If the problem persists:

- Make sure your browser's extensions are not blocking webfonts (noscript, ublock or adblockplus, etc.)

- You should also check your operating system's settings to ensure that webfonts are not being blocked.

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